Job Details

Specific Job Functions:* Greet and engage with every guest in a timely manner assessing their needs and provide product and service knowledge with the highest level of guest service* Usage of suggestive selling and upselling skills with all guests* Have knowledge of garment construction, fabric,cut, and styles* Process transactions with accuracy involving cash as well as accepting other forms of payment i.e. credit/debit cards at the POS terminal Following PCI guidelines* Inspect merchandise prior to wrapping/bagging; verifying product is satisfactory for guest purchase* Conduct refunds/exchanges as per company policy* Opening/closing store housekeeping i.e., check on supply levels, spot sweeping, wipe down counter tops, dusting and keeping all areas including cash wrap neat and uncluttered* Maintain sales floor standards and merchandise guidelines to ensure welcoming environment* Keep backrooms, fitting rooms, and other storage areas clean and organized as per company and safety standards* Assist with inventory prep, counts, and re-counts* Resolve guest issues at store level within scope of authority notifying management and/or security for escalated issues* Follow LP policies using good guest service to help deter external theft* Must be able to work all shifts (morning, swing, weekends, holidays included)* Alert the Coordinator/Liaison of issues in store that need to be fixed* Identify short dated items for appropriate disposition i.e. mark down, transfer out* Determine if merchandise is a damage/salvage and prep to be dispositioned by Coordinator as per Retail and LP SOP's* Prep merchandise for mail out to include all accompanying paperwork with Coordinator signatures* Inform Coordinator on duty of excessive overstock items, slow sellers, fast seller, and guest requests* Answer phones by third ring with a friendly greeting including your name and outlet* Perform all other job related duties as requestedResponsibilities/Qualifications* Must have excellent customer service skills