Job Details

RMA / Reverse Logistics Manager

Location: Las Vegas, Nevada Employment Type: Full-time Timings: Monday-Friday 6:00 am-2:30 pm

Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes:

• NOBL Travel redefining modern travel with design, durability, and performance
• FLO Pilates bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the Role

The RMA / Reverse Logistics Manager owns the end-to-end customer returns process, ensuring every return is processed quickly, accurately, and cost-effectively. This role is responsible for creating operational discipline, building a data-driven returns operation, and improving the customer experience through transparency and speed. The ideal candidate combines process engineering, team leadership, and analytical rigor to transform returns into a competitive advantage.

What You Will Do

• Own and continuously improve the end-to-end returns (RMA) process, ensuring fast, accurate handling from request intake through inspection, disposition, and refund/replacement.
• Lead and develop a high-performing RMA/inspection team, setting clear KPIs, conducting performance reviews, and driving a culture of accountability and continuous improvement.
• Oversee inventory recovery workflows, ensuring returned items are correctly inspected, graded, and reintegrated into stock within defined SLAs (e.g., 24 hours).
• Partner cross-functionally with Customer Experience, QC, Operations, and Finance to resolve escalations, reduce repeat issues, and improve customer satisfaction (CSAT/NPS).
• Identify root causes of returns and collaborate with Product, QC, and Manufacturing teams to implement corrective actions that reduce return rates.
• Manage WMS returns modules, return codes, and third-party logistics/warranty partners while ensuring SLA compliance and system accuracy.
• Build and maintain dashboards and reporting for key metrics including return rate, processing time, recovery %, cost per return, and defect trends.
• Ensure compliance with company policies, warranty standards, and regulatory requirements while supporting RTV negotiations, credits, and write-offs with vendors and Finance.

Who You Are

• 58 years of experience in reverse logistics, RMA, or warehouse operations, preferably within DTC or consumer goods environments.
• Proven success in process optimization, team leadership, and KPI-driven operational management.
• Hands-on experience working with WMS platforms and managing end-to-end returns workflows.
• Strong background in returns analytics, quality feedback loops, and supplier RTV (return-to-vendor) programs.
• Working knowledge of Lean / Six Sigma principles, warehouse safety standards, and compliance requirements.
• Excellent cross-functional communication skills, with the ability to connect warehouse, customer experience, operations, and finance teams.
• Highly disciplined, data-driven, and execution-focused leader who thrives in fast-paced, high-growth DTC environments and builds structure in operationally complex settings.

Why You'll Love Working at Nysonian

• Collaborate with high-performing teams across fast-growing global brands
• Meaningful opportunities for growth, ownership, and impact
• A culture built on accountability, transparency, and execution
• Competitive compensation, benefits, and wellness-focused perks

Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.