Job Details

Palazzo Boutiques | Full-Time | Salaried | On-Site

ABOUT PALAZZO BOUTIQUES

Palazzo Boutiques is a multi-brand luxury watch retailer representing some of the world's most prestigious timepiece houses, including Breitling, Tudor, and Tag Heuer. We operate with the intimacy and standards of a family-owned business and the ambition of a growing luxury group. As we expand into new boutique locations, we are building the operational infrastructure to match that growth.

ABOUT THE ROLE

We are looking for a detail-oriented, highly organized Boutique Operations Coordinator to support our Assistant Director of Boutiques and ensure the day-to-day operational excellence of our boutique environment. This is a hands-on role at the intersection of inventory, receiving, client experience support, and administrative operations — and it is a ground-floor opportunity to grow with a luxury retail group in active expansion.

The ideal candidate is someone who thrives in a fast-paced, high-standards environment, takes ownership of their work without being asked twice, and understands that in luxury retail, the details are everything.

WHAT YOU'LL DO

Inventory & Receiving

— Receive, verify, and process all incoming merchandise using SAP (training provided)

— Complete Goods Receipt Purchase Orders (GRPOs) and ensure inventory accuracy across all product lines

— Print and apply RFID tags; maintain internal serial number records

— Audit inventory regularly and flag discrepancies immediately

Operational Support

— Assist with daily cash reconciliation, including matching Daily Cash Receipts to Clover batch summaries and A/R Invoices

— Coordinate outgoing client shipments through IFS, including double-boxing, insurance valuation, and FedEx end-of-day reporting

— Manage the outgoing and incoming repairs process, including SAP Service Call entry and vendor communication tracking

— Maintain store readiness across the boutique — displays, cleanliness, opening and closing procedures

Brand & Vendor Administration

— Support monthly brand reporting (sell-out and on-hand reports) for all applicable brand partners

— Assist with A/P Invoice entry and reconciliation following GRPO completion

— Maintain organized filing of brand invoices, warranty cards, and repair documentation by brand standards

Team & Leadership Support

— Work closely with the Assistant Director of Boutiques on day-to-day operational priorities

— Serve as a key point of contact for operational questions from the sales team

— Support onboarding and training of future operations staff as the boutique network expands

— Participate in vendor and contractor coordination as new boutique locations come online

WHAT WE'RE LOOKING FOR

— 2+ years of experience in retail operations, luxury retail, or a similar environment strongly preferred

— Exceptional attention to detail — you catch things others miss and you take pride in that

— Strong organizational skills and the ability to manage multiple priorities without dropping the ball

— Comfort working in inventory and POS systems; SAP experience is a plus but not required

— A collaborative, low-ego mindset — this role works across teams and requires genuine flexibility

— Professional presentation and demeanor consistent with a luxury brand environment

— Experience with or exposure to clienteling tools (Zoho CRM or similar) is a plus

— Ability to adapt quickly in a family-owned business environment where communication is direct and expectations are high

WHY JOIN US

— Be part of a luxury retail group in active, exciting expansion

— Work alongside experienced luxury watch professionals and develop deep product knowledge

— Direct exposure to boutique leadership and a clear path for growth as the network scales

— A close-knit, high-standards team that holds itself accountable and takes care of its own

COMPENSATION & DETAILS

— Salaried, full-time position

— Compensation commensurate with experience

— On-site at primary boutique location

— Schedule includes weekends as required by the luxury retail environment