Job Details

E-Commerce Customer Service Associate – (Custom Orders / B2B)

Las Vegas, NV (Onsite)

Job Overview

Customer Service role focused on custom orders in the promotional products and apparel industry. We are seeking an E-Commerce Customer Service Associate to support corporate clients through order workflow management, customer support, and digital store coordination. This is a hands-on, execution-focused role ideal for someone early in their career.

This Role is Ideal For Someone Who Has:

• Managed custom orders for corporate clients

• Coordinated orders across sales, production, and shipping teams

• Supported company stores or branded merchandise programs

Key Responsibilities

Client & Order Support:

• Support corporate clients with order questions, timelines, and updates

• Manage orders from placement through delivery

E-Commerce & Systems Coordination:

• Monitor order flow in Shopify, ShipStation, and Marketfuel

• Manage Zendesk tickets and update JotForm items

Data & Reporting Support:

• Pull and organize data

• Build basic reports using Excel and Power BI

Cross-Functional Coordination:

• Work with purchasing, warehouse, production, and finance teams

Required Qualifications

• 1 to 3 years of experience in the promotional products, custom apparel, or branded merchandise industry preferred

• Experience in a customer service, account support, or client-facing (B2B) role

• Hands-on experience managing custom orders or company store programs

• Experience supporting order lifecycle coordination

• Intermediate Excel skills, including formulas, pivot tables, and basic data analysis

• Experience with Shopify, ShipStation, ERP systems, or similar tools

• Strong communication skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment