Job Details

Position Summary

We are seeking an accomplished and visionary General Manager to lead the pre-opening and ongoing operations of a luxury mountain resort. This executive role will oversee all aspects of development, opening strategy, and operational execution, ensuring the successful launch and long-term performance of the property.

The ideal candidate brings extensive luxury resort experience, a strong background in pre-opening environments, and a passion for delivering exceptional, experience-driven hospitality in a destination setting.

Key Responsibilities

Pre-Opening Leadership

• Lead all pre-opening activities including staffing, training, SOP development, and operational setup
• Partner with ownership, development teams, and brand representatives on project timelines and deliverables
• Oversee budgeting, pre-opening expenses, and capital planning
• Establish service standards, brand culture, and operational procedures prior to opening
• Coordinate FF&E installation, vendor relationships, and operational readiness

Executive Operations

• Oversee all resort departments including Rooms, Food & Beverage, Spa, Recreation, Engineering, Sales & Marketing, and Finance
• Ensure seamless day-to-day operations post-opening with a focus on luxury service standards
• Drive guest satisfaction, quality assurance, and brand alignment

Financial Performance

• Develop and manage annual operating and capital budgets
• Drive revenue strategy, pricing, and positioning in a seasonal mountain market
• Monitor P&L performance, labor management, RevPAR, ADR, and profitability metrics
• Implement cost-control strategies without compromising guest experience

Sales, Marketing & Positioning

• Collaborate with Sales & Marketing to position the resort as a premier mountain destination
• Drive leisure, group, and experiential travel demand
• Build relationships with local partners, tourism boards, and community stakeholders
• Support brand storytelling and experiential programming

Team Leadership & Culture

• Recruit, develop, and retain a high-performing executive leadership team
• Foster a culture of service excellence, accountability, and engagement
• Lead training initiatives aligned with luxury service standards
• Promote a positive and inclusive workplace environment

Guest Experience & Brand Standards

• Ensure all guest touchpoints reflect elevated, personalized service
• Oversee VIP experiences and high-profile events
• Monitor guest feedback and implement continuous improvement initiatives

Required Qualifications

• 10+ years of progressive hotel or resort leadership experience
• Proven experience as a General Manager or Hotel Manager in luxury resort environments
• Prior pre-opening experience required (luxury hotel or resort)
• Strong financial acumen with full P&L responsibility
• Experience in seasonal or destination resort markets (mountain, ski, or adventure preferred)
• Exceptional leadership, communication, and organizational skills

Preferred Qualifications

• Experience with luxury brands or independent lifestyle resorts
• Background in mountain, ski, or outdoor destination properties
• Experience working with ownership groups, developers, and brand partners
• Bachelor's degree in Hospitality, Business, or related field

Compensation & Benefits

• Competitive executive salary
• Performance-based bonus program
• Comprehensive health, dental, and vision benefits
• Relocation assistance and potential housing support
• Resort perks and executive privileges