Job Details

Reporting to the Assistant Manager and/or General Manager, the primary responsibility of the Food/Beverage Runner is to serve guests while providing courteous and prompt tableside service to all guests. The runner must be able to describe all dishes brought to the dining room in a detailed manner and answer pertinent questions.

Core Job Responsibilities:

• Greet guest in a positive, friendly manner, making them feel welcome.
• Expedite food from the kitchen to the table as dictated by sequence of service and by the Chef or kitchen expeditor.
• Describe food upon placement on the table, answering questions pertaining to the dishes.
• Describe menu features as needed (include changes and additions).
• Communicate with expeditor to ensure delivery of food to the correct table and position.
• Perform assigned open and closing side-work.
• Communicate needs of the guest to kitchen and management, inform management of guest reaction and comments and assist management to ensure smooth operation and quality service.
• Check dining area, tables and chairs for cleanliness, maintain cleanliness and organization of station and service area.
• Perform other job-related duties as requested.
• The Food/Beverage Runner performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
• Consistent and regular attendance is an essential function of this job.

Qualifications

• Knowledgeable of food and menu preparation
• Ability to multi-task and work well in a fast paced, team-oriented environment.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodations room capacities, amenities, and menu items including standard and alcoholic beverages.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Work varied shifts, to include weekends and holidays.
• High school diploma or equivalent
• Six (6) months experience in a high-volume dining restaurant as a Food Runner or Server preferred.
• Fine dining and three meal restaurant experience preferred.
• Experience working in a similar resort setting.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.

Physical Demands:
• Work is performed in a fast-paced setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols
• May be required to work evening, weekends, and holiday shifts.

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!