Job Details

Job DescriptionWe are seeking an experienced Salesforce Administrator to own the day to day health, optimization, and strategic direction of our Salesforce environment. This role will serve as the primary Salesforce problem solver, partner closely with business stakeholders, and manage an external Salesforce agency to ensure priorities are executed effectively. The ideal candidate has deep Salesforce experience, has led a Classic to Lightning transition, and understands how Salesforce integrates with external systems and websites.Key ResponsibilitiesTroubleshoot and resolve complex Salesforce issues, translating business requests into scalable Salesforce solutionsIdentify root causes of system issues (e.g., duplicated or locked automated leads) and drive resolutionServe as the primary Salesforce subject matter expert for internal stakeholders and leadershipManage and direct an external Salesforce agency (Prudent), setting priorities and overseeing execution while the agency handles development workLead and support the transition from Salesforce Classic to Salesforce LightningMaintain and optimize Salesforce integrations, including website communication and third party toolsSupport and maintain Conga (formerly Konga) for document generation and workflowsOversee Salesforce processes supporting thousands of credit card transactions annuallyFocus on Salesforce system functionality, integrations, and performance rather than Agile/Scrum methodologiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements5+ years of hands on Salesforce BA/Admin experienceProven experience leading or implementing a Salesforce Classic to Lightning migrationStrong troubleshooting and problem solving skills within Salesforce environmentsExcellent communication skills with the ability to translate business needs into technical solutionsWorking knowledge of SQL and data structures#J-18808-Ljbffr