Job Details

NYU Langone Health - - Responsibilities: Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center; Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals; Enter patient information, answer patient questions, verify insurance, perform specific scheduling functions; Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate; Participate in multidisciplinary quality and service improvement teams as appropriate