Job Details

MGM Resorts - - Responsibilities: Prioritize, categorize and respond to guest comments, complaints and inquiries posted on travel review sites and social media channels, including but not limited to TripAdvisor, Expedia, Google, Facebook, etc.; Monitor, analyze and report on guest feedback results across multiple platforms and create reports highlighting pertinent data, key insights and trends; Collaborate with property and Company leaders to identify and resolve root causes of guest concerns; Continually monitor and report on industry best practices in social customer care and review site management; Own their experience to create WOW moments and memories for guests