Job Details

Location: Anywhere in Country

Key Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets forengagements, managing engagement economics effectively.

Skills and Attributes for Success

• Ability to drive and support sales activities along‑side EY pursuit teams, demonstrating how EY's services can solve clients' business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources such as consultants, developers, and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT). Include how specific business objectives can be met through process and technology transformation.
• Analyze a company's service management functional capabilities – people, process, and technology – and provide leading practice recommendations and insights to strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject‑matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Create high quality deliverables and project artifacts.

Qualifications

• Bachelor's degree required (4‑year degree); Master's degree preferred.
• Typically, no less than 5–7 years relevant experience in ServiceNow implementation.
• 5–7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Effectively develop presentations, functional and technical roadmaps and present ideas and proposals to all levels of management and technical expertise.
• Define contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Lead teams and supervise others.
• Valid U.S. driver's license.
• Ability to travel to meet client needs (up to 60%).

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
• Experience in ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower).

Benefits

• Competitive compensation and benefits package. Base salary range varies by location; includes medical and dental coverage, pension and 401(k) plans, and extensive paid time off options.
• Hybrid work model – most external client‑serving roles work together in person 40–60% of the time.
• Flexible vacation policy – employees decide how much vacation time they need based on personal circumstances, plus paid holidays, season breaks, personal/family care leave, and other leaves of absence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and need assistance applying online or need to request an accommodation during any part of the application process, please contact EY's Talent Shared Services Team or visit the provided contact resources.