Job Details

OverviewMulti-Line Claim ConsultantLocation: Remote Schedule: Full-Time Salary Range: $77,000 – $87,000Build Your Career With Purpose at CCMSIAt CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem‑solving, and an unwavering commitment to their success.We don't just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.Job SummaryThe Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi‑line claims, including national accounts commercial auto, PIP, general liability, product liability, and construction‑related general liability claims with a heavy litigation component. The Multi‑Line Claim Consultant manages complex claims with a high degree of autonomy while ensuring compliance with CCMSI claim handling standards, client‑specific instructions, and applicable state laws.This role plays a critical part in delivering high‑quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles.This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.ResponsibilitiesWhen we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person's livelihood, approach each file with care and accountability, and take pride in delivering accurate, timely, and well documented outcomes while navigating challenges with sound judgment and integrity.Investigate, evaluate, and adjust assigned multi‑line claims in accordance with corporate claim handling standards, client‑specific instructions, and applicable state lawsEstablish reserves and provide reserve recommendations within authorized authority levelsReview, approve, and provide oversight of medical, legal, damage estimates, and miscellaneous invoices to ensure accuracy, reasonableness, and claim‑related necessityNegotiate disputed bills and invoices to achieve appropriate resolutionAuthorize and issue claim payments in accordance with CCMSI procedures, industry standards, and established payment authorityNegotiate settlements in accordance with corporate claim standards, client instructions, and state regulationsAssist in the selection, referral, and oversight of outside vendors including legal counsel, surveillance, and case managementAssess, monitor, and pursue subrogation opportunities through resolutionMaintain accurate and timely claim documentation, diary management, payments, and reserves within the claim systemPrepare claim status reports, payment summaries, and reserve analyses as requestedCompute disability rates in accordance with applicable state lawsCoordinate effective and timely communication with clients, claimants, attorneys, and other involved parties throughout the claim lifecycleProvide notices of qualifying claims to excess or reinsurance carriersHandle complex and litigated multi‑line claims with minimal supervisionAttend and participate in hearings, mediations, and informal legal conferences as appropriateConduct claim reviews or training sessions for designated clients when requestedEnsure full compliance with corporate claim handling standards and special client handling instructionsQualificationsRequired:Current adjuster license in home stateLitigation experience handling multi‑line and commercial auto claimsMinimum of 5 years of multi‑line claim handling experienceExperience managing complex claims with high exposure and legal involvementStrong analytical, negotiation, and decision‑making skillsExcellent verbal and written communication skillsAbility to work independently with strong organizational and time‑management skillsProficiency with Microsoft Office applicationsReliable, predictable attendance during assigned client service hoursNice to Have:Prior TPA experience handling commercial trucking or transportation accountsEmployers' Liability claim experienceNY and/or CA adjuster licensesBilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.Why You'll Love Working Here4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first yearComprehensive benefits: Medical, Dental, Vision, Life, and Disability InsuranceRetirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)Career growth: Internal training and advancement opportunitiesCulture: A supportive, team‑based work environmentHow We Measure SuccessAt CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:Quality claim handling – thorough investigations, strong documentation, well‑supported decisionsCompliance & audit performance – adherence to jurisdictional and client standardsTimeliness & accuracy – purposeful file movement and dependable executionClient partnership – proactive communication and strong follow‑throughProfessional judgment – owning outcomes and solving problems with integrityCultural alignment – believing every claim represents a real person and acting accordinglyThis is where we shine with us.Compensation & ComplianceThe posted salary reflects CCMSI's good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.Our Core ValuesAt CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who:Lead with transparency We build trust by being open and listening intently in every interaction.Perform with integrity We choose the right path, even when it is hard.Chase excellence We set the bar high and measure our success. What gets measured gets done.Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.Win together Our greatest victories come when our clients succeed.We don't just work together—we grow together. If that sounds like your kind of workplace, we'd love to meet you.#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #ClaimsCareers #CommercialAutoClaims #LitigatedClaims #RemoteJobs #IND123 #LI-Remote#J-18808-Ljbffr