Job Details

The Manager, Membership Services is responsible for leading the day-to-day service strategy and execution for season ticket members. This role oversees a team of Service Coordinators, ensuring best-in-class member experience, retention, and operational efficiency across all touchpoints. The position plays a critical role in optimizing membership processes, driving engagement, and supporting revenue retention initiatives. Responsibilities:Lead, coach, and develop a team of Membership Service Coordinators to deliver exceptional service and relationship management. Establish performance expectations, KPIs, and accountability standards for the service team. Conduct regular one-on-ones, training sessions, and performance evaluations. Foster a culture of proactive service, responsiveness, and continuous improvement. Oversee all aspects of the season ticket member lifecycle, from onboarding through renewal. Develop and execute service strategies that drive retention, satisfaction, and long-te...Membership, Manager, Service, Customer Experience, Retail, Management