Job Details

Senior Manager

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Serves as a first-level supervisor reporting to senior leadership, exercising full supervisory and managerial authority over a staff of professional and technical employees engaged in complex analytical, evaluative, and program support work affecting nationwide taxpayer services programs, including customer account services, compliance support, and taxpayer education and communication initiatives. Performs the full range of supervisory responsibilities, including establishing performance standards, evaluating employee performance, providing technical and administrative guidance, and identifying and addressing training and developmental needs. Takes or recommends personnel actions such as selections, promotions, reassignments, awards, and disciplinary actions. Resolves employee concerns, including complaints and grievances, and fosters a work environment that promotes accountability, collaboration, and high performance. Exercises significant responsibility in organizational and position management, including recommending structural or staffing adjustments to improve efficiency and effectiveness. Monitors productivity, quality, and performance metrics to assess program effectiveness and ensure optimal use of resources. Identifies systemic issues, implements process improvements, and introduces innovative approaches, including automation and modernization initiatives, to enhance program delivery.