Job Details

Reporting to the Assistant General Manager, the Executive Director Hospitality directs and manages the operational activities of Palms Casino Resort and Palms Place Front Desk, Concierge, Reservations, VIP Lounge, Guest Experience, Housekeeping, EVS, Valet, Bell Services, and Retail Operations, while ensuring successful execution of the executive leadership vision and overall business strategy for the Resort.

Essential Functions & Responsibilities:

• Responsible for continuous improvement in service standards; maintaining brand standards; and assisting executive leadership with the development and implementation of revenue generating and cost reduction strategies and procedures; across all functions of their responsibilities.
• Oversees the development of new programs which result in increased levels of customer satisfaction and operational excellence.
• Collaborates with the Player Development team to ensure that any special accommodations for the players are met.
• Conducts ongoing analysis of financial reports to monitor the profitability and expenses departments under their responsibility
• Takes appropriate action by creating and implementing strategies and processes that support EBITDA targets that include monitoring overhead expenditures, incident reports, department requests, purchase reports, accounts payable, and accounts receivable reports for the hotel.
• Assumes other responsibilities, duties, tasks and assignments.
• Performs other duties and projects, as requested

Required Qualifications:

• A minimum of 7 years' experience working in Hotel Operations. Previous experience in the Las Vegas area is preferred.
• A minimum of 3 years' experience as a Hotel Manager, Director of Operations or Rooms Director preferably in a four diamond or above rated property.
• Bachelor's degree in Hospitality, Business Administration or related field, or equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements.
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.
• Must have experience budgeting and forecasting for rooms and food & beverage revenues, cost of sales, direct expenses, labor productivities and capture ratios.
• Proficient knowledge of workflow and hotel ledgers such as guest ledger, city ledger, A/R ledger, deposit ledger, etc.
• Comprehensive knowledge of night audit procedures, function, and ability to direct and ensure staff are performing these functions.
• Must be familiar with yield management and cost controls.
• Ability to resolve conflicts and diffuse Team Member related issues, concerns, situations, etc.
• Ability to remain calm and courteous in demanding and difficult guest situations.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Physical Demands & Work Environment:

• Work is performed in an office setting within the resort.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!