Job Details

Fusion HCR is Hiring!

Position: ServiceNow Systems Administrator (Platform Support)

Location: Onsite Las Vegas, NV

Type: Direct Hire

Industry: Gaming & Hospitality

Position Overview

Fusion HCR is seeking a ServiceNow Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the ServiceNow platform.

This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting not heavy development or architecture.

Key Responsibilities

• Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
• Troubleshoot incidents, service requests, and basic workflow issues
• Make minor updates to forms, fields, and workflows
• Assist with user access, roles, and permissions within ServiceNow
• Support data accuracy within CMDB and service records

Configuration & Enhancements

• Assist with small enhancements and updates based on business needs
• Support basic workflow changes and process improvements
• Participate in testing and validation during platform updates or changes
• Escalate more complex development or scripting needs

User & Operational Support

• Provide Tier 1 / Tier 2 support for ServiceNow-related issues
• Work closely with IT teams and end users to resolve platform questions
• Support onboarding/offboarding activities related to system access

Collaboration & Documentation

• Partner with IT Operations, Infrastructure, and vendors
• Document system configurations, processes, and troubleshooting steps
• Help maintain consistency and best practices across the platform

Qualifications

Required Experience

• Experience supporting or administering ServiceNow (hands-on, not just user)
• Background in helpdesk, application support, or systems support roles
• Experience troubleshooting incidents and service requests
• Strong communication and customer support skills

Technical Skills

• Basic experience with ServiceNow configuration (forms, fields, workflows)
• Understanding of ITSM processes (Incident, Change, Problem)
• Experience with user access and permissions

Nice to Have

• Exposure to basic scripting (JavaScript in ServiceNow)
• Experience with Active Directory or general IT systems
• ServiceNow CSA certification (or working toward it)
• Experience in gaming or hospitality environments

Additional Requirements

• Must be able to pass a gaming background check
• Comfortable working onsite in Las Vegas