Job Details

Security Officer II

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more!

The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue security through on-the-job interaction and demonstration.

Essential functions of the position include, but are not limited to:

• Provides security and protection for our guests, employees, and company property
• Maintain up-to-date knowledge of "persons of interest" who may be denied entrance into our venue or past employees who have been 86'ed from the venue
• Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives
• Inform management of any complaints, comments, or incident
• Appear in the dress code for all shifts at your scheduled time
• Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you
• Be attentive to all company-related events and upcoming venues and changes
• Keep a proper and professional appearance and attitude
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after a scheduled shift as needed
• Circulate among guests and employees to preserve order and protect property
• Administer first aid and assist injured guests or employees
• Ensure that proper authorities are contacted
• Upholds law and order in the hotel in conjunction with local law enforcement
• Remains alert for any suspicious persons or activities
• Reports any safety hazards immediately to Maintenance and/or Management
• Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
• Follows radio communication procedures and corresponding codes
• Reacts professionally and rationally in emergency and pressure situations
• Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
• Follows the established procedures for escorting and assisting necessary employees to cash control
• Communicates professionally with all management
• Promotes and practices safety awareness and behavior, adhering to all safety standards
• Directs emergency vehicles when called upon
• Assists and/or completes additional tasks as assigned

Education/working knowledge:

• 2 years of Security experience or 3 years of Hospitality experience preferred
• Proof of eligibility to work in the United States
• Valid Driver's License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to Company standards
• Possession of or the ability to possess all state required work cards for the position

Skills / Physical Demands / Work Environment / Schedule: The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write, read, and verbally communicate
• Excellent written and verbal communication skills required
• Ability to keep an open and objective view
• Ability to maintain composure and stay focused
• Must have strong problem-solving skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to work under pressure
• Must have good positive energy throughout the day
• Must be able to read and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be observant and quick to respond to various situations
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment