Job Details

Retail Experience Manager

The Retail Experience Manager will lead the vision and execution of all in-venue merchandise experiences across F1's ecosystem. This role is responsible for bringing the F1 brand to life in physical spaces, managing and creating elevated, retail experiences that connect with fans. Sitting at the intersection of merchandising, storytelling, and operations, this role will define how merchandise shows up in the real world, ensuring every touchpoint is on-brand, premium, and built to drive both emotional connection and revenue. The Retail Experience Manager will lead the vision and execution of all in-venue merchandise experiences across F1. This role reports to Senior Director Retail Operations.

Responsibilities:

• Design differentiated retail experiences that scale across the ecosystem while honoring the distinct needs of youth athletes, families, and pro fans
• Create retail moments that feel immersive and community-firstnot just transactional
• Partner with Events, Marketing, and the Director of Retail Operations to ensure a seamless, elevated experience at every touchpoint
• Travel to key events to lead and refine on-site execution

Visual Merchandising & Brand Storytelling

• Define and implement visual merchandising standards that reflect the F1 brandsport, style, and community
• Develop seasonal and event-based merchandising strategies tied to key moments in the F1 calendar
• Partner with creative to develop signage, fixtures, and visual assets that elevate the in-person experience
• Ensure consistency across all venues while allowing for localized nuance

Retail Operations & Performance

• Own performance of in-venue retail, including sales, conversion, AOV, and product sell-through
• Partner with Merchandising and Planning to deliver the right assortments for each event type
• Manage inventory flow, replenishment, and on-site stock strategy to maximize sales opportunities
• Build scalable playbooks for retail execution, staffing, and operations
• Continuously identify opportunities to improve efficiency and elevate the customer experience
• Recruit, train, and manage in-venue retail teams and external partners
• Help develop training tools that ensure consistent brand execution and a best-in-class customer experience
• Lead with a hospitality mindset, creating an inclusive, energetic environment that reflects the F1 community
• Act as the on-the-ground leader during key events, setting the standard for execution and culture
• Seamless, scalable retail execution across youth and pro environments
• Manages on-site operations and production, including equipment vendors, entertainment, and safety contractors
• Coordinates on setup, operational, and utility needs
• Handles & Leads all F1 Hub-related inquiries from vendors, citizens, and visitors
• Maintains accurate databases and documentation for all Events
• Leads all sourcing of vendor selection processes
• Leads the retail team in managing inventory of event storage facilities
• Develops and maintains positive relationships with key city departments
• Develops and maintains a strong volunteer base, especially corporate group volunteers
• Effectively manages time and resources to meet multiple project deadlines
• Ensures services are provided in a cost-effective and professional manner

Requirements:

• Bachelor's degree, preferably in an event retail related field.
• 8 years of retail event planning experience in a retail and festival environment or equivalent experience.
• Excellent written and verbal communication skills.
• Outstanding organizational skills and ability to manage large-scale projects.
• Strong financial and budgeting skills.
• Strong negotiation and contracting skills.
• Proficient in Microsoft Word and Excel, with data entry and database management skills.
• Knowledge of office and business procedures, city policies, and health regulations.
• Ability to work irregular hours and schedules, including weekends.

Work Environment:

• Must be able to tolerate loud noise levels & busy environments
• Must be willing to work during evening and weekend hours, as required, to meet deadlines
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee's salary history will not be used in compensation decisions.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.