Job Details

Hilton Grand Vacations - - Responsibilities: Provide engaging customer service in an inbound Call Center environment; Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans; Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established; Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary; Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation