Job Details

Store Manager

We are seeking a results-oriented and motivated leader to join our well-established flooring company as a Store Manager. This role offers a competitive salary along with performance-based commission opportunities. The Store Manager is responsible for leading store operations, driving sales, delivering exceptional customer service, and fostering strong customer relationships, while supporting the growth and success of the sales team.

Essential Functions

• Plan and manage all aspects of day-to-day store operations, including sales, warehouse, sub-contractors, merchandising, and more.
• All duties under salesperson and warehouse. See salesperson and warehouse job descriptions for more details.
• Effectively lead, manage, and coordinate the duties of all store employees (2-10) to maximize efficiency and outcomes using a combination of leading by example and delegation.
• Assist in the interviewing and hiring process. Train new employees.
• Maintain the highest levels of product knowledge and Roll Master fluency to be able to answer employee questions, facilitate training, and resolve customer service concerns.
• View the store with a discerning eye to be proactive in addressing problem areas before they become issues or concerns.
• Maintain the CPR (customer payment register), and all payments using appropriate cash handling techniques and check processing procedures.
• Follow all cash handling standard operating procedures (SOPs) for opening and closing the store.
• Train, implement, and oversee to ensure that correct procedures and policies are followed according to the FL Employee Handbook and various mandatory FL sales and compliance guidelines set forth by the Regional Manager, Director of Sales, or other management personnel.
• Work closely with the Regional Manager, Director of Sales, and/or other management personnel to ensure the store has the tools necessary to create an environment conducive to optimal performance within budget restraints.
• Take accountability for the store. Protect company assets.
• Conducting safety walks, monitoring the use of store power equipment, and coaching employees on safe work practices.

Competencies

• Analytical Thinking - Applies logic to solve problems and get the job done
• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Empowers Others - Gives employees confidence and allows freedom to complete tasks
• Ethics - Fosters a diverse and respectful workplace
• Evaluation Skills - Evaluates according to accepted methodologies
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Influence - Enlists the support and cooperation of others and encourages them to be proactive
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Leadership - Establishes and guides a team effort that promotes a common goal
• Management Skills - Possesses financial and people management skills, as well as the management of information
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner.

Supervisory Responsibilities

All store-level employees: Assistant Manager, Inside Salespeople, Outside Salespeople, Estimators, Warehouse

Work Environment

Retail, store environment, may have a warehouse attached (heat and cold).

Physical Demands

May need to lift up to 50 pounds and may operate a forklift.

Travel Required

Minimal, less than 10%, may travel between store locations.

Required Education and Experience

• High School Diploma, GED, or equivalent
• 3+ years of retail sales experience
• 1+ years supervisory or management experience
• Proven ability to build, lead, motivate, and maintain high-performing teams
• Experience in measuring rooms accurately for flooring projects
• Valid driver's license and an acceptable driving record
• Excellent communication skills
• Willingness to learn to operate a forklift
• Valid class "C" driver's license

Preferred Education and Experience

• Roll Master experience
• Previous forklift certification
• Hard surface flooring knowledge is a plus
• 5+ years of retail flooring experience
• Bachelor's Degree in a related field
• Experience in working in the home improvement retail sector