Job Details

Mission Statement

Lead and optimize branch operations to drive efficiency, profitability, and workforce success across multiple locations. Through strategic leadership, process improvement, and a people-first approach, this role ensures that teams are empowered to deliver exceptional staffing solutions that align with company goals and client expectations.

Key Objectives

1. Operational Excellence: Implement and refine processes that enhance efficiency, service quality, and profitability across all assigned branches.
2. Team Development & Leadership: Build, mentor, and support high-performing teams, ensuring each branch is aligned with company objectives and equipped for success.
3. Client & Revenue Growth: Strengthen relationships with key clients, expand market presence, and drive revenue growth through superior service delivery and strategic expansion.

Job Summary

The Director of Operations is responsible for overseeing the performance, compliance, and strategic direction of 4-8 staffing branches. This leader will drive operational efficiency, ensure exceptional client service, and cultivate high-performing teams. They will work closely with branch managers and corporate leadership to align regional strategies with overall business objectives, focusing on profitability, workforce development, and sustained growth.

Key Responsibilities & Expectations

• Provide leadership, support, and strategic direction to branch managers and their teams.
• Monitor branch performance, analyze KPIs, and implement action plans for improvement.
• Ensure compliance with company policies, industry regulations, and client contracts.
• Identify and implement operational efficiencies to improve service delivery and reduce costs.
• Drive workforce engagement and retention through training, mentorship, and professional development initiatives.
• Collaborate with sales and client management teams to expand market share and maintain strong client relationships.
• Oversee P&L for assigned branches, ensuring financial health and growth.
• Foster a culture of accountability, transparency, and continuous improvement.

Qualifications

• Must have 5+ years of staffing industry experience, including multi-branch or regional leadership
• Knowledge of staffing compliance, safety, and employment regulations (Nevada required, multi-state preferred)
• Workforce staffing experience required; light industrial staffing strongly preferred
• Proven experience managing branch operations, revenue growth, and profitability
• Strong leadership experience developing and managing high-performing teams
• Experience with KPI-driven operations including fill rates, retention, and client satisfaction
• P&L management and operational performance improvement experience
• Knowledge of staffing compliance, safety, and employment regulations
• Strong client relationship and business development skills
• Experience building and growing a new market