Job Details

Director Of Campus Operations

At Viticus Group, we are more than just an organization we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands-on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.

Our mission is to bridge the gap between cutting-edge science and real-world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities.

Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress because at Viticus Group, education fuels innovation.

The Director of Campus Operations is a highly visible, hands-on leader responsible for driving operational excellence, accountability, financial discipline, and an exceptional client experience across Viticus Group's campus. This role requires a strong, present leader who is actively engaged on the floor, coaching teams, resolving issues in real time, and ensuring seamless execution of all campus operations.

This position oversees Facilities, Audio Visual, Food & Beverage, Transportation, and Front Desk/Client Services teams. The Director must be equally strategic and tacticalcapable of setting vision while also rolling up their sleeves to lead execution in a fast-paced, high-volume environment with concurrent events.

The ideal candidate is an operational strategist with strong financial acumen, a proven track record of rebuilding or strengthening underperforming teams, and experience leading complex, service-driven organizations such as convention centers, hospitality venues, healthcare campuses, or large-scale event environments.

Education & Experience:

• Bachelor's degree from an accredited college or university in Business Administration, Management, Hospitality, or Event Management; equivalent professional experience may be considered in lieu of formal education.
• 7+ years of progressive experience in operations, facilities or event management.
• 7+ years of people management experience, including staff supervision, coaching, and performance management.
• Preferred Industry Backgrounds: Convention Center Operations, Hotel or Resort Operations, Large Scale Event Venue Operations, Entertainment Venue Operations, Hospital Operations, Educational Campus Operations, or other complex high volume operational environments
• Experience managing operations in environments with high client volume, concurrent events, or training programs preferred.
• Demonstrated fiscal responsibility, including planning, managing, and adhering to operational and event budgets.

Operational & Technical Skills:

• Strong understanding of event operations, logistics, facilities management, and vendor coordination.
• Identify operational gaps and implement solutions quickly
• Understands both customer experience and operational execution
• Ability to develop, implement, and maintain standard operating procedures (SOPs) and internal controls.
• Proficiency with utilizing operational systems and reporting tools
• Advanced ability to read, interpret, and create clear documentation and operational plans.

Leadership & Management Skills:

• Proven ability to lead high performing operational teams, establish accountability, enforce standards, and drive results in fast paced environments
• Experience leading frontline operational teams
• Comfortable making decisions and escalating issues proactively
• Strong vendor negotiation and contract management experience.
• Ability to manage competing priorities, respond effectively to operational challenges, and lead through change.
• Demonstrates sound judgment, initiative, and problem-solving skills in fast-paced environments.

Interpersonal & Communication Skills:

• Strong verbal and written communication skills with the ability to clearly convey expectations and operational updates.
• Ability to effectively present information to staff, clients, vendors, and leadership.
• Exceptional relationship-building skills across departments and with external partners.
• Flexibility and availability to work evenings, weekends, holidays, and travel as required for events and business needs.

Professionalism & Personal Qualities:

• Fully embraces and upholds the organization's Mission and Vision.
• Highly self-motivated and proactive
• Highly organized and execution focused
• Demonstrates professionalism, respect, and integrity in all interactions.
• Strong commitment to quality, continuous improvement, and operational excellence.
• Ability to work independently while managing multiple priorities and maintaining appropriate professional boundaries.
• Ability to travel as needed to support business objectives.
• Availability to work 12 months per year.

Job Specific Duties:

Operational Leadership & Facility Oversight:

• Provide hands-on leadership of daily campus operations, ensuring the facility operates safely, efficiently, and at the highest professional standard
• Maintain a consistent on-site presence, actively engaging with teams and operations throughout the campus
• Assess current operational structure and implement improvements to staffing models, workflows, and accountability systems
• Lead facility maintenance strategy in partnership with Facilities, ensuring performance standards are met and gaps are addressed
• Drive capital improvement initiatives, space planning, and campus utilization strategies
• Ensure all building systems (security, access control, cameras, infrastructure) are operational and aligned with safety standards

Event & Client Experience Execution:

• Oversee end-to-end operational execution of all events, ensuring readiness, timeliness, and quality delivery
• Actively attend and lead onsite operations during events to ensure seamless client and participant experiences
• Partner with department leaders to ensure alignment across functions and eliminate silos
• Establish clear event readiness standards and hold teams accountable to execution deadlines
• Analyze client feedback and operational performance to drive continuous improvement

Team Leadership & Accountability:

• Directly lead and develop department managers across Facilities, F&B, AV, Transportation, and Front Desk
• Evaluate leadership effectiveness within each department and implement performance improvement or structural changes as needed
• Establish clear performance expectations, KPIs, and accountability measures for all teams
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Address performance issues promptly and effectively, including restructuring roles when necessary
• Build a culture of ownership, responsiveness, and service excellence

Staffing, Scheduling & Labor Management:

• Ensure efficient staffing models across all departments, with a strong focus on eliminating unnecessary overtime
• Oversee scheduling practices and labor utilization to align with business demand and budget expectations
• Partner with HR to recruit, hire, and retain high-performing team members and leaders

Financial & Business Management:

• Own and manage operational budgets, including labor, vendor spend, and departmental expenses
• Identify opportunities for cost control, efficiency improvements, and resource optimization
• Ensure all departments operate within budget while maintaining service standards
• Provide regular reporting and operational insights to the COO

Vendor & Contract Management:

• Negotiate and manage vendor contracts to ensure service quality and financial value
• Monitor vendor performance and hold partners accountable to service level expectations
• Build strong relationships with key service providers and partners

Logistics & Cross-Functional Coordination:

• Ensure effective weekly logistics meetings are held with clear accountability and follow-through
• Drive coordination across departments for all upcoming events and programs
• Ensure post-event reviews are conducted with actionable improvements implemented

Safety, Compliance & Risk Management:

• Partner with the Safety Committee to ensure a safe, compliant campus environment
• Enforce all safety, cleanliness, and operational compliance standards
• Proactively identify and mitigate operational risks

KPI's:

Operational Performance:

• Budget adherence and cost control (including overtime reduction)
• On-time event readiness and execution excellence
• Vendor performance and service quality
• Client satisfaction (target: 85%+)

Leadership Effectiveness:

• Team retention (target: 90%+)
• Employee engagement (target: 80%+)
<