Job Details

Client Solutions Manager

The Client Solutions Manager serves as both a strategic account leader and a quality execution partner, responsible for managing the successful delivery of service plans for high-value client accounts. This role ensures a seamless transition from Business Development to Operations, while maintaining excellence in client service, internal processes, and execution standards across complex, large-scale events. The position requires proactive oversight of account deliverables, financial planning, and cross-functional coordination to ensure profitability, client satisfaction, and operational integrity. Working closely with internal teams and external stakeholders, the Client Solutions Manager champions quality assurance, compliance, and continuous improvement. This exempt-level role demands strong business acumen, independent judgment and decision-making, adaptability, and the ability to prioritize competing demands in a fast-paced environment.

This position will support our Strategic Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Las Vegas, NV
• Orlando, FL

Essential Duties & Responsibilities

• Manage a portfolio of client accounts ($3M+ annual revenue) or lead projects within an account/portfolio.
• Support pre-sale activities by building budgets based on initial scope.
• Oversee account transition from Business Development and provide ongoing account management.
• Consult clients on project requirements, providing strategic guidance to develop and execute service plans.
• Maintain and grow revenue through upselling, cross-selling, and contract renewals.
• Lead estimating processes and develop pricing quotes and event budgets to ensure profitability.
• Maintain awareness of tax regulations to ensure accurate budgeting and cost modeling.
• Manage Salesforce event setup, ensuring accuracy in timing and pricing.
• Support contract development, billing, and invoicing processes.
• Conduct site visits and oversee on-site execution to ensure quality and client satisfaction.
• Manage scope changes, budgets, and change orders as needed.
• Address client concerns and maintain strong client relationships.
• Lead complex projects, ensuring timelines, deliverables, and resources are aligned with client expectations.
• Develop workforce plans and coordinate logistics, travel, and communication across internal teams and vendors.
• Facilitate alignment across account, creative, and production teams.
• Partner with production on schedules and execution plans.
• Maintain quality control and adapt quickly to changing project needs.
• Develop safety and show site contingency plans.
• Ensure graphic deliverables align with brand standards and production specs.
• Oversee vendor selection, negotiation, and performance.
• Coordinate material, labor, and equipment logistics with internal teams and suppliers.
• Mitigate supply chain risks and manage vendor coordination throughout events.
• Identify growth opportunities and collaborate with Business Development and Marketing teams.
• Prepare reports on account performance and post-event analysis.
• Maintain accurate documentation, budgets, and contracts.
• Build strong relationships with internal teams and represent the company professionally.
• Attend industry events and support client engagement efforts.
• Perform additional duties as needed.

Education & Experience

• Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required.
• 2 or more years of related event sales experience.
• Excellent customer service and organizational skills.
• Ability to learn multiple internal and external systems.
• Ability to successfully manage multiple events simultaneously.
• Working knowledge of all Microsoft software applications.

Certificates, Licenses, Registrations

None Required

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.