Job Details

Description Summary: Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application. Essential Functions and Responsibilities: • Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner. • Maintain route status in the designated tracking system. • Answers all phone calls in a professional and courteous manner. • Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts. • Refer all unresolved challenges/issues to immediate Supervisor. • Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures and federal regulations, as applicable to the position. • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards. • Perform other duties as assigned. Qualifications: • Previous experience in a high-volume call center preferred. • Pleasant personality, team-oriented and enjoys working with and assisting people. • Familiar with and knowledgeable of the area road system preferred. • Proven experience providing high level of guest service. • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. • Strong computer skills. • At least 18 years of age. • High school diploma or equivalent preferred. • Ability to apply common sense reasoning to variety of situations. • Ability to functionally communicate occupational-based English, both written and verbal. • Obtain and maintain all work cards as required by the company. • Verify right to work in the United States. Physical Requirements: • Occasionally push/pull up to 15 lbs • Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels. • Occasionally squat kneel, sit, reach, bend, twist. • Frequently sit and work at a desk or computer. • Occasionally standing or walking. • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity. Work Environment Potential Conditions: • Indoor #GoldenLP