Job Details

Senior Manager Executive Housekeeper

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Senior Manager Executive Housekeeper provides direction and leadership for the housekeeping department, consistent with the MGM Resorts brand. Responsible for leading the housekeeping department in achieving operational and financial goals. Also responsible for leading team performance, scheduling and training of all staff members, and maintaining the departments' guest service in accordance with MGM Resorts standards, to ensure high customer satisfaction and an exceptional guest experience.

THE DAY-TO-DAY:

• Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.
• Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.
• Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
• Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
• Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age required
• Bachelor's Degree or equivalent experience required
• 2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community