Job Details

Las Vegas, NevadaThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:At Mandalay Bay, the guest experience begins with you. As a VIP Lounge Representative, your warm and personable approach sets the tone the moment guests arrive. Whether it's a seamless check-in or a thoughtful interaction, your dedication to making every moment special leaves a lasting impression, and one they'll remember long after their stay.THE STARTING RATE: $22.50/HourTHE DAY-TO-DAY:* Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest* Resolve guest bills with casino hosts for any additional food, beverages, or show tickets* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures* Open the VIP lounge daily by following department standards, including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals* Close the VIP lounge daily by following department standards, including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP loungeTHE IDEAL CANDIDATE:* Prior relevant guest service experience* Prior relevant Front Desk or Concierge experience is preferred* High School Diploma or GED* Must be 21 years of age or olderTHE PERKS & BENEFITS:* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION: you ready to JOIN THE SHOW? Apply today!