Job Details

Admin- New Dispensary, North Las Vegas

Green Dispensary is seeking a reliable and customer-focused Administrative Associate to serve as the first point of contact for our customers. This role is responsible for checking in guests, managing phone calls and online inquiries, and ensuring a smooth and welcoming front-of-house experience.

The ideal candidate is organized, personable, and comfortable working in a fast-paced, compliance-driven cannabis retail environment.

Key Responsibilities:

• Greet and welcome all customers in a friendly and professional manner
• Verify valid government-issued IDs in compliance with Nevada cannabis regulations
• Check in customers using the store's verification system
• Maintain accurate customer flow and waitlist management

Phone & Chat Support:

• Answer incoming phone calls and respond to customer inquiries
• Manage online chat systems and respond promptly to messages
• Provide accurate information about store hours, product availability, and promotions
• Escalate customer concerns to management when needed

Customer Experience:

• Create a positive and welcoming first impression for all guests
• Educate customers on available promotions, deals, and store offerings
• Sign customers up for the dispensary's loyalty program and promote participation
• Assist with general customer questions and direct them appropriately

Administrative Support:

• Support daily administrative tasks as needed
• Communicate effectively with sales floor staff and management
• Assist with maintaining compliance logs and records when applicable
• Keep the front desk area clean, organized, and professional

Qualifications:

• Must be at least 21 years of age
• Previous customer service, receptionist, or retail experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with POS or customer management systems
• Professional appearance and demeanor

Requirements:

• Must possess or be able to obtain a Nevada Marijuana Establishment Agent Card
• Must be legally authorized to work in the United States
• Flexible availability required, including evenings, weekends, and holidays