Job Details

Curbside / Express, NEW Dispensary North Las Vegas

Green Dispensary is a licensed cannabis retailer committed to providing safe, compliant, and high-quality products to our customers. We take pride in our customer service, regulatory compliance, and team-oriented culture.

Overview

Green Dispensary is a licensed cannabis retailer committed to providing safe, compliant, and high-quality products to our customers. We take pride in our customer service, regulatory compliance, and team-oriented culture.

Summary:

The Curbside / Express Team Member is responsible for delivering fast, accurate, and professional service to all curbside and express pickup customers. This role focuses on efficient order fulfillment using Dutchie, proactive customer communication, and maintaining smooth order flow while adhering to company SOPs.

Key Responsibilities:

• Greet customers promptly upon arrival in designated curbside pickup areas
• Verify identification and ensure all transactions meet Nevada compliance requirements
• Fulfill curbside and express pickup orders accurately and efficiently through Dutchie POS
• Always follow all company standard operating procedures (SOPs)
• Conduct customer service calls to review orders, confirm accuracy, and create opportunities for add-ons
• Confirm and communicate pickup time windows with customers to ensure smooth flow and minimal wait times
• Communicate clearly with customers regarding order status, readiness, and any issues
• Provide exceptional customer service, answer questions, and assist new customers with basic orientation when needed
• Coordinate with dispensary staff to maintain efficient order flow and minimize delays
• Maintain clean, organized curbside and express areas
• Assist with start-of-day and end-of-day procedures, including system setup and workspace organization

Additional Responsibilities:

• Assist in preparing and organizing online, curbside, and pre-orders
• Communicate with management regarding workflow improvements, SOP updates, and operational efficiency
• Monitor order accuracy and report discrepancies or inventory concerns
• Support team members and contribute to a positive, efficient work environment
• Attend staff meetings and participate in ongoing training
• Perform additional duties as assigned by management

Compliance & Training Requirements:

• Maintain up-to-date knowledge and compliance with METRC regulations and tracking procedures
• Stay current with all required OSHA safety trainings
• Maintain proficiency in Dutchie POS system for order processing and accuracy
• Adhere to all state and local cannabis laws and company compliance protocols
• Stay informed on company policies, product knowledge, and industry updates

Physical Requirements:

• Ability to stand for extended periods
• Ability to move quickly between indoor and outdoor work areas
• Ability to lift and carry packages

Qualifications:

• Must be 21 years of age or older
• Ability to pass background check (as required by Nevada cannabis regulations)
• Strong communication and customer service skills, especially over the phone
• Excellent attention to detail and organizational abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer proficiency and experience with POS systems preferred
• Cannabis industry experience preferred, but not required

Compensation & Benefits:

• Competitive hourly wage + tips
• Health & Dental
• Employee discounts
• Opportunities for growth within the company